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Experiencing partial outage

Merchant Portal - Major outage

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025
Jul 2025
Aug 2025

Partner Portal - Major outage

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025
Jul 2025
Aug 2025

Partner API - Major outage

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025
Jul 2025
Aug 2025

docs - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025
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Aug 2025

Notice history

Aug 2025

Degraded performance across services due to Cloudflare issue
  • Resolved
    Resolved

    Issue is resolved, continuing to monitor.

  • Update
    Update

    Cloudflare has deployed a change and we are seeing better traffic patterns. Continuing to monitor.

  • Monitoring
    Monitoring

    Due to high number of request required to render the UIs, these are suffering the most. The API and payments should be at 100% or close. We are working on a fix on our side to go around the Cloudflare issue if they don't fix the issue soon.

  • Update
    Update

    Cloudflare has discovered the issue and is working on a fix

  • Identified
    Identified

    We are continuing to work through issue, Cloudflare is experiencing an outage and that is effecting services to a degree. We are seeing a percentage of traffic getting through.

  • Investigating
    Investigating

    We are experiencing some issues with the authentication that is causing a degraded performance for you ui and our APIs.

Some delays in deposits
  • Resolved
    Resolved

    A limited subset of customers that are configured to next day deposits, may experience a posting delay from the evening of 8.18.25 to the morning of 8.19.25, dependent on the customer’s bank’s policy on posting same day transactions.

Delays in notifications/webhooks in Sandbox
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Notifications & Webhooks are currently being delayed in the Sandbox environment. We are continuing to work on a fix for this incident.

Jul 2025

Data latency Issue Under Investigation
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have resolved the issue and are currently monitoring data processing streams to ensure that processing has caught up to the latest offset.

  • Investigating
    Investigating

    We are experiencing some issues with delays in our data processing that we are investigating. This will affect parts of the system that leverage data pipelines, such as search and some index endpoints. Subscribe for updates.

Jun 2025

No notices reported this month

Jun 2025 to Aug 2025

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