Forward - Inability to create payment detected for some merchants – Incident details

All systems operational

Inability to create payment detected for some merchants

Resolved
Partial outage 5 %
Started 7 months agoLasted 36 minutes

Affected

Partner API

Partial outage from 5:59 PM to 6:35 PM

Updates
  • Resolved
    UTC
    Resolved

    The data issue has been corrected and this incident has been resolved.

  • Identified
    UTC
    Identified

    A small portion of merchants were unable to process payments. The root cause is attributed to a partially failed previous data migration that was activated with a deployment today.