Duration: 17 minutes

Affected Components:

Oct 9, 17:12:09 GMT+0
Resolved - The issue has been resolved and we will continue to monitor the situation..

Oct 9, 16:56:47 GMT+0
Investigating - This is also impacting terminal payments..

Oct 9, 16:55:31 GMT+0
Investigating - Upstream provider is having issue right now. We are monitoring and checking for possible workarounds..

Duration: 1 hour and 49 minutes

Affected Components:

Sep 11, 16:48:41 GMT+0
Resolved - Data has completed catching up and should be back normal near real time latency..

Sep 11, 15:00:00 GMT+0
Identified - We have identified the issue and are working to get the data flowing again. All apis for processing are not effected..

Duration: 39 minutes

Affected Components:

Aug 28, 13:07:00 GMT+0
Resolved - This incident has been resolved..

Aug 28, 12:28:00 GMT+0
Identified - An overnight security update had an unattended consequence that cause connection issues in our data pipeline. This resulted in several pages in the UI not working along with the search api down as well. Fix has been deployed and all systems are now functional.

Duration: 12 hours and 31 minutes

Affected Components:

May 27, 14:30:44 GMT+0
Resolved - This incident has been resolved..

May 27, 02:00:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 49 minutes

Affected Components:

May 20, 02:08:47 GMT+0
Resolved - This incident has been resolved..

May 20, 01:34:00 GMT+0
Identified - A downstream bank partner is experiencing an outage, we are working with them to resolve..

May 20, 01:20:13 GMT+0
Investigating - We are currently investigating this incident..

Duration: 35 minutes

Affected Components:

May 8, 13:35:00 GMT+0
Resolved - This incident has been resolved..

May 8, 13:00:00 GMT+0
Identified - Issue identified and we are working on a fix..

Duration: 2 minutes

Affected Components:

Apr 13, 22:31:36 GMT+0
Resolved - This incident has been resolved..

Apr 13, 22:29:14 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 2 hours and 7 minutes

Affected Components:

Apr 1, 20:37:14 GMT+0
Resolved - This incident has been resolved..

Apr 1, 18:30:01 GMT+0
Identified - We are continuing to work on a fix for this incident. MATCH from MasterCard is down.

Duration: 48 minutes

Affected Components:

Mar 26, 22:38:00 GMT+0
Resolved - This incident has been resolved..

Mar 26, 21:50:00 GMT+0
Monitoring - We experience elevated failures with terminal payments. This issue has been resolved and we are monitoring it .

Duration: 2 hours and 16 minutes

Affected Components:

Mar 20, 22:16:17 GMT+0
Resolved - This incident has been resolved..

Mar 20, 20:00:00 GMT+0
Investigating - Only one partner is appear in the top bar list. Unable to create applications..

Duration: 3 hours and 4 minutes

Mar 20, 23:02:33 GMT+0
Resolved - This incident has been resolved..

Mar 20, 19:58:22 GMT+0
Investigating - .

Duration: 2 hours and 25 minutes

Affected Components:

Mar 11, 15:33:52 GMT+0
Resolved - Latency has been restored to normal levels..

Mar 11, 14:48:00 GMT+0
Monitoring - The pipeline is recovering and should resume normal latency shortly..

Mar 11, 13:09:00 GMT+0
Investigating - Customers may see delays in some resources in the portal and search APIs. Transactions and others api calls are not impacted..

Mar 3, 14:34:36 GMT+0
Resolved - All payments have been released to the fed. Depending on the Fed's backlog, this may cause delays, but customers should see their deposits soon. .

Mar 3, 14:34:35 GMT+0
Monitoring - We are actively monitoring the situation and will provide updates as they become available. <https://www.frbservices.org/app/status/outage.do?oId=145787>.

Duration: 9 hours and 10 minutes

Affected Components:

Jan 31, 00:38:16 GMT+0
Resolved - Transaction data has been restored to near real time latency. We are sorry for any inconvenience this has caused..

Jan 30, 15:28:18 GMT+0
Identified - We are experiencing a delay in the data pipeline for transaction data, there may be increased latency in the data availability for UIs and some API endpoints. .

Duration: 36 minutes

Affected Components:

Jan 7, 18:35:00 GMT+0
Resolved - The data issue has been corrected and this incident has been resolved..

Jan 7, 17:59:00 GMT+0
Identified - A small portion of merchants were unable to process payments. The root cause is attributed to a partially failed previous data migration that was activated with a deployment today..

Duration: 2 hours and 30 minutes

Affected Components:

Dec 15, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 15, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 15, 04:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. We anticipate no downtime, but are establishing this planned maintenance period out of an abundance of caution..

Duration: 1 hour and 10 minutes

Affected Components:

Nov 26, 01:38:59 GMT+0
Resolved - Data pipeline has recovered was well as any users experiencing blocked access from our WAF..

Nov 26, 00:28:53 GMT+0
Investigating - We are currently seeing issues with delays in our data for some pipelines. We are currently investigating this incident. Reports and search are impacted, we are continuing to investigate. .

Duration: 9 minutes

Affected Components:

Nov 19, 18:07:44 GMT+0
Resolved - Fix in place and system are now 100% back..

Nov 19, 17:58:41 GMT+0
Identified - We are seeing elevated issue with our UI Portals, we have identified the issue and are working to resolve it..

Duration: 2 hours and 41 minutes

Affected Components:

Nov 18, 14:44:20 GMT+0
Resolved - Cloudflare has recovered. They are monitoring as are we..

Nov 18, 12:03:00 GMT+0
Identified - For more information on the Cloudflare outage please visit their status [page](https://www.cloudflarestatus.com/)..

Duration: 34 minutes

Affected Components:

Oct 25, 20:50:30 GMT+0
Resolved - This incident has been resolved..

Oct 25, 20:17:53 GMT+0
Identified - We have identified the root cause and are working to get a fix out quickly..

Oct 25, 20:16:56 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 11 hours and 19 minutes

Affected Components:

Oct 21, 03:02:16 GMT+0
Resolved - All service have been restored..

Oct 20, 21:47:52 GMT+0
Monitoring - Settlement of same day ACH funds has been impacted by one day. There has been no impact to card fund settlement. If you are on standard settlement, you are not impacted. We are continuing to monitor all elements of the system. We will provide and update once we confirm systems have been restored to pre-event levels..

Oct 20, 21:12:24 GMT+0
Monitoring - API errors and response times continue to improve, but we are still monitoring closely..

Oct 20, 19:24:52 GMT+0
Monitoring - We continue to see improvements in the system, but not back to 100% yet..

Oct 20, 17:51:45 GMT+0
Monitoring - We are seeing increased levels of successful API calls and our UIs being available as AWS continues to rollout the fixes to all of it's AZs..

Oct 20, 17:15:28 GMT+0
Monitoring - Elements of our system that rely on asynchronous compute are degraded. You may experience data delays, and webhook delays. We are working to ensure that no data is lost and that no outgoing messages are skipped as a result of the AWS issues. In some cases we may publish events twice (at least once delivery) to make sure nothing was missed..

Oct 20, 17:06:01 GMT+0
Monitoring - We are seeing an increased rate of errors in our services related to serverless compute on AWS (our public crowd provider). Please continue to retry, as the failure rate is not 100%. We will continue to post updates as new information is made available..

Oct 20, 15:43:26 GMT+0
Monitoring - AWS is having issues with critical services. We are seeing some issues with our API that are intermittent. Please retry any api calls that fail per our normal guidance for handling errors..

Duration: 2 hours and 1 minute

Affected Components:

Aug 21, 19:40:59 GMT+0
Resolved - Issue is resolved, continuing to monitor..

Aug 21, 19:24:09 GMT+0
Monitoring - Cloudflare has deployed a change and we are seeing better traffic patterns. Continuing to monitor..

Aug 21, 18:58:31 GMT+0
Monitoring - Due to high number of request required to render the UIs, these are suffering the most. The API and payments should be at 100% or close. We are working on a fix on our side to go around the Cloudflare issue if they don't fix the issue soon..

Aug 21, 18:32:28 GMT+0
Identified - Cloudflare has discovered the issue and is working on a fix.

Aug 21, 18:05:10 GMT+0
Identified - We are continuing to work through issue, Cloudflare is experiencing an outage and that is effecting services to a degree. We are seeing a percentage of traffic getting through..

Aug 21, 17:39:42 GMT+0
Investigating - We are experiencing some issues with the authentication that is causing a degraded performance for you ui and our APIs..

Aug 19, 14:18:43 GMT+0
Resolved - A limited subset of customers that are configured to next day deposits, may experience a posting delay from the evening of 8.18.25 to the morning of 8.19.25, dependent on the customer’s bank’s policy on posting same day transactions..

Duration: 1 hour and 48 minutes

Affected Components:

Aug 1, 18:19:07 GMT+0
Resolved - This incident has been resolved..

Aug 1, 16:30:48 GMT+0
Identified - Notifications & Webhooks are currently being delayed in the Sandbox environment. We are continuing to work on a fix for this incident..

Duration: 2 hours and 17 minutes

Affected Components:

Jul 15, 19:19:21 GMT+0
Resolved - This incident has been resolved..

Jul 15, 17:47:42 GMT+0
Monitoring - We have resolved the issue and are currently monitoring data processing streams to ensure that processing has caught up to the latest offset..

Jul 15, 17:02:08 GMT+0
Investigating - We are experiencing some issues with delays in our data processing that we are investigating. This will affect parts of the system that leverage data pipelines, such as search and some index endpoints. Subscribe for updates..

Affected Components:

May 21, 15:27:53 GMT+0
Resolved - Data is flowing again, monitoring for updates..

Duration: 1 hour

Affected Components:

Nov 1, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 1, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 1, 01:00:00 GMT+0
Identified - Our API documentation website (<https://docs.getfwd.com>) will be undergoing maintenance. The website might be unavailable intermittently during this time..