Forward - Degraded performance across services due to Cloudflare issue – Incident details

All systems operational

Show current status

Degraded performance across services due to Cloudflare issue

Resolved2 hours 1 minute

Affected

Merchant Portal

Degraded performance from 5:39 PM to 7:24 PM, Operational from 7:24 PM to 7:40 PM

Partner Portal

Degraded performance from 5:39 PM to 7:24 PM, Operational from 7:24 PM to 7:40 PM

Partner API

Degraded performance from 5:39 PM to 7:24 PM, Operational from 7:24 PM to 7:40 PM

  • ResolvedUTC

    Issue is resolved, continuing to monitor.

  • UpdateUTC

    Cloudflare has deployed a change and we are seeing better traffic patterns. Continuing to monitor.

  • MonitoringUTC

    Due to high number of request required to render the UIs, these are suffering the most. The API and payments should be at 100% or close. We are working on a fix on our side to go around the Cloudflare issue if they don't fix the issue soon.

  • UpdateUTC

    Cloudflare has discovered the issue and is working on a fix

  • IdentifiedUTC

    We are continuing to work through issue, Cloudflare is experiencing an outage and that is effecting services to a degree. We are seeing a percentage of traffic getting through.

  • InvestigatingUTC

    We are experiencing some issues with the authentication that is causing a degraded performance for you ui and our APIs.