Forward - Degraded performance across services due to Cloudflare issue – Incident details

All systems operational

Degraded performance across services due to Cloudflare issue

Resolved
Operational
Started 11 months agoLasted about 2 hours

Affected

Merchant Portal

Degraded performance from 5:39 PM to 7:24 PM, Operational from 7:24 PM to 7:40 PM

Partner Portal

Degraded performance from 5:39 PM to 7:24 PM, Operational from 7:24 PM to 7:40 PM

Partner API

Degraded performance from 5:39 PM to 7:24 PM, Operational from 7:24 PM to 7:40 PM

Updates
  • Resolved
    UTC
    Resolved

    Issue is resolved, continuing to monitor.

  • Update
    UTC
    Update

    Cloudflare has deployed a change and we are seeing better traffic patterns. Continuing to monitor.

  • Monitoring
    UTC
    Monitoring

    Due to high number of request required to render the UIs, these are suffering the most. The API and payments should be at 100% or close. We are working on a fix on our side to go around the Cloudflare issue if they don't fix the issue soon.

  • Update
    UTC
    Update

    Cloudflare has discovered the issue and is working on a fix

  • Identified
    UTC
    Identified

    We are continuing to work through issue, Cloudflare is experiencing an outage and that is effecting services to a degree. We are seeing a percentage of traffic getting through.

  • Investigating
    UTC
    Investigating

    We are experiencing some issues with the authentication that is causing a degraded performance for you ui and our APIs.